Terms & Conditions Viara Holidays

1. General Terms

These Terms & Conditions apply to all travel-related enquiries, bookings and services provided by Viara Holidays, including tour packages, hotel bookings, cab services, flight bookings and visa assistance.

By submitting an enquiry or confirming a booking, the customer acknowledges that they have read, understood and agreed to these Terms & Conditions.

2. Booking & Confirmation

• All bookings are subject to availability and confirmation.
• An enquiry submitted through the website does not automatically constitute a confirmed booking.
• A booking will be considered confirmed only after confirmation from Viara Holidays and receipt of the applicable payment or advance.
• Advance payment requirements may vary depending on the service, destination, supplier and travel dates.
• During peak seasons, festivals or high-demand periods, suppliers may require full or higher advance payment.

3. Pricing & Payment

Prices displayed or quoted by Viara Holidays may depend on availability, travel dates, hotel category, transportation, airline fares, taxes and supplier policies.

• Final pricing will be communicated before booking confirmation.
• Any additional charges arising from changes requested by the customer may be payable separately.
• Applicable taxes, government charges, entry fees, tolls, parking charges or other supplier charges may apply depending on the service.
• Payment deadlines communicated at the time of booking must be followed.

4. Tour Packages

Tour itineraries provided by Viara Holidays are planned according to the selected package and available services.

In certain circumstances, including weather, road conditions, operational issues, government restrictions, local conditions or supplier availability, the itinerary may need to be modified.

• Sightseeing order may be changed depending on local conditions.
• Similar-category hotels may be provided where the originally selected hotel is unavailable, subject to availability and applicable conditions.
• Any upgrade requested by the customer may involve additional charges.

5. Hotel Booking

• Hotel check-in and check-out timings are governed by the respective hotel's policy.
• Early check-in and late check-out are subject to hotel availability and may involve additional charges.
• Hotel facilities, room categories and amenities are subject to the hotel's actual operating conditions.
• Hotel cancellation and modification policies may vary from property to property.

6. Cab & Transportation Services

• Cab availability is subject to confirmation.
• Vehicle models may be replaced with a similar category vehicle depending on availability.
• Additional charges may apply for tolls, parking, interstate taxes, permits or other applicable charges.
• Pickup and drop locations must be provided accurately by the customer.
• Customers are responsible for carrying their personal belongings and luggage safely.
• Driver and vehicle details may be shared closer to the travel date depending on the service.

7. Flight Booking

Flight bookings are subject to the rules and conditions of the respective airline.

• Flight schedules may be changed or cancelled by airlines.
• Baggage allowance is subject to the airline's policy.
• Cancellation, rescheduling and refund charges will be governed by the applicable airline rules.
• Customers should verify their passenger name, travel date and other booking details before confirmation.

8. Visa Assistance

Visa assistance provided by Viara Holidays does not guarantee visa approval. The final decision regarding visa issuance rests entirely with the relevant embassy, consulate or immigration authority.

• Visa processing times may vary.
• Additional documents may be requested by the relevant authority.
• Visa fees and applicable government charges may be non-refundable depending on the authority's rules.
• Customers are responsible for providing genuine and accurate documents and information.

9. Cancellation & Refunds

Cancellation and refund eligibility depends on the service booked and the applicable cancellation policy of Viara Holidays and/or the relevant supplier.

• Hotel cancellation will be subject to the hotel's applicable cancellation policy.
• Flight cancellation and refund will be subject to airline rules.
• Cab cancellation will be subject to the applicable cab service terms.
• Visa fees may be non-refundable once processing has started, subject to applicable rules.
• Services already used, partially used or non-refundable supplier components may not be refundable.

For complete details, please refer to our Refund Policy .

10. Changes to Bookings

Any request to modify travel dates, destinations, hotels, vehicles, passengers or other booking details must be communicated to Viara Holidays as early as possible.

Changes are subject to availability and may result in additional charges or supplier cancellation fees.

11. Customer Responsibilities

• Customers must provide correct personal and travel information.
• Customers are responsible for carrying valid identification and required travel documents.
• Customers must follow applicable airline, hotel, transport, immigration and local regulations.
• Customers should reach the designated pickup, departure or reporting location on time.
• Any loss caused by incorrect information or failure to follow applicable instructions may be the customer's responsibility.

12. Third-Party Services

Viara Holidays may arrange services through third-party providers such as hotels, airlines, cab operators, visa processing authorities, activity providers and other travel suppliers.

Such services are subject to the respective provider's terms, availability and operational policies.

13. Force Majeure

Viara Holidays shall not be held responsible for circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, strikes, political disturbances, road closures, airline disruptions or other unforeseen events.

In such situations, alternative arrangements or refunds, where applicable, will depend on the policies and recoveries available from the relevant service providers.

14. Limitation of Liability

Viara Holidays acts as a travel service facilitator and booking partner for various travel services. While we make reasonable efforts to provide reliable services, certain services are operated by independent third-party suppliers.

Viara Holidays shall not be responsible for losses, delays, cancellations or service interruptions caused by third-party suppliers or circumstances outside our reasonable control.

15. Website Information

We make reasonable efforts to keep the information displayed on our website accurate and updated. However, prices, availability, images, itineraries, hotel facilities and service details may change without prior notice.

16. Privacy

Personal information submitted by customers will be handled according to our Privacy Policy .

17. Updates to These Terms

Viara Holidays reserves the right to update or modify these Terms & Conditions when necessary. The latest version published on this website will apply to future enquiries and bookings.