Refund Policy Viara Holidays

1. General Refund Policy

Viara Holidays provides travel-related services including tour packages, hotel bookings, cab services, flight bookings and visa assistance. Refunds and cancellations are subject to the terms applicable to the particular service booked.

Since many travel services are fulfilled through third-party suppliers, the final refund amount may depend on the cancellation and refund rules of the respective airline, hotel, transport operator, activity provider or other supplier.

2. Cancellation Request

All cancellation requests should be communicated to Viara Holidays as soon as possible through our official communication channels.

• Cancellation requests may be submitted through email, WhatsApp or other official communication channels.
• The applicable cancellation policy will depend on the service and booking conditions.
• Cancellation charges may apply according to supplier rules and the booking confirmation.
• Verbal cancellation requests may require written confirmation for processing.

3. Tour Package Cancellation

Tour package cancellations are subject to the cancellation conditions communicated at the time of booking or mentioned in the final itinerary/booking confirmation.

Depending on the destination, travel dates, hotel, transportation and other components, cancellation charges may increase as the travel date approaches.

• Supplier cancellation charges will be deducted wherever applicable.
• Non-refundable components will not be eligible for refund.
• Special, promotional or customized packages may have separate cancellation conditions.
• Peak-season and festival bookings may have stricter cancellation conditions.

4. Hotel Cancellation & Refund

Hotel bookings are governed by the cancellation policy applicable to the selected property and room category.

• Refund eligibility depends on the hotel's cancellation policy.
• Non-refundable hotel bookings are not eligible for refund.
• No-show charges may apply according to hotel policy.
• Early check-out or unused nights may not be refundable.
• Special rates and promotional bookings may have separate conditions.

5. Flight Cancellation & Refund

Flight cancellation, rescheduling and refund requests are subject to the fare rules and policies of the respective airline.

• Airline cancellation charges may apply.
• Rescheduling charges and fare differences may apply.
• Non-refundable fares may not qualify for a refund.
• Airline service fees and applicable processing charges may be deducted where applicable.
• Airline schedule changes and cancellations are handled according to the airline's applicable rules.

6. Cab & Transportation Cancellation

Cab and transportation bookings are subject to the cancellation conditions applicable to the selected vehicle, route and service provider.

• Cancellation charges may apply depending on the time of cancellation.
• No-show bookings may be non-refundable.
• Any prepaid toll, parking, permit or other non-refundable supplier charges may be deducted.
• Customized or specially arranged transportation may have separate cancellation conditions.

7. Visa Service Refund

Visa approval is entirely subject to the relevant embassy, consulate or immigration authority. Viara Holidays does not guarantee visa approval.

• Embassy, consulate and government fees may be non-refundable.
• Visa processing or service charges may be non-refundable once processing has started.
• Visa rejection does not automatically make government or processing fees refundable.
• Re-application or additional documentation may involve additional charges.

8. Non-Refundable Services

Certain services or booking components may be non-refundable. These may include:

• Non-refundable flight tickets or fares
• Non-refundable hotel bookings
• Visa and government fees
• Special promotional bookings
• Processing or service charges where specified
• Prepaid activities or attraction tickets
• Unused or partially used travel services

9. No-Show & Unused Services

No refund will generally be provided for services that are not used because of the customer's personal decision, late arrival, failure to report, no-show or change of plans, unless the applicable supplier policy specifically allows a refund.

Unused or partially used services such as hotel nights, transportation, meals, sightseeing or activities may not qualify for a refund.

10. Cancellation Due to Unforeseen Circumstances

In circumstances such as severe weather, natural disasters, government restrictions, strikes, political disturbances, road closures, airline disruptions or other events beyond reasonable control, refund eligibility will depend on the amounts recoverable from the relevant service providers.

11. Refund Processing

Where a refund is approved, the refund will normally be processed after the applicable supplier confirms and releases the refundable amount.

• Refund processing time may vary depending on the supplier.
• Bank or payment gateway processing may require additional time.
• Refunds will generally be made to the original payment method wherever practical.
• Applicable bank, payment gateway or transaction charges may be deducted where applicable.

12. Refund Amount

The refund amount, where applicable, will be calculated after deducting the relevant cancellation charges, supplier penalties, non-refundable components and applicable service or processing charges.

The exact refund amount will be communicated to the customer after the cancellation request has been reviewed and the applicable supplier rules have been confirmed.

13. Booking Amendments

Requests to change travel dates, passenger details, hotels, routes, vehicles or other booking components may be treated as a cancellation and new booking, depending on the supplier's rules.

Additional charges, fare differences or amendment fees may apply.

14. Refund Claims

Customers should provide their booking reference, payment details and relevant supporting information when requesting a refund.

Viara Holidays may request additional information or documents where necessary to process a refund request.

15. Policy Updates

Viara Holidays reserves the right to update this Refund & Cancellation Policy from time to time. The updated policy will be published on this page.